Warm Tips

1. Please adjust the PRINT DENSITY before you take photos.
HIGH is the most dark and best to print clear photos.
Please contact us if you can't print clear photos, we will teach you how to do.

About the Print Density

This is thermal camera, it needs to warm up semiconductor heating element inside the camera , it can be more clear after you print 5-6 sheets. Below are the photos we printed, it is more clear after we print 3 photos, from 4 to 5, it is very clear, it will be more and more clear.

Question & Answer

Q: Does this camera need ink ? How does it work ?
A: Don't need ink. The working principle of the camera is that the print head heats the thermal paper to get the print content.

Q: The camera print colorful photos or black and white?
A: The camera print black and white photos, so we send a set of color pens to you as gift. Kid can DIY the photos after them take. It is really funny.

Q: Is the camera hot when use it?
A: NO. This print camera is safe for kids use, it is like nomal camera, won't be hot.

Q: Can I choose the picture from the album to print ?
A: Yes, please make sure the SD card is inserted into the camera.
Step: Choose the album - OK - Print - OK

Q: How many picture do you get from one roll of paper ?
A: About 130 sheets picture.

Q: If the printed photos are not clear, how to do?
A: Adjust the print density, then it can print clear photos.
Step: Setting - Print Density - 0-2

Q: Can I start up the camera when it charging ?
A: No, after fully charged, the charging indicator is off, then unplug the USB cable and start up the camera.

About Shipment

1. Item will be shipped within 1-3 business days.
2. We do not cover any tax and duty! Buyers are responsible for Duty/Taxes
3. We only ship to confirmed order addresses, Your order address MUST MATCH your Shipping address
4. If you have not received your shipment within 30 days from payment, please contact us
5. If your address is defined as remote area , you'll need pay extra remote shipping fee.Or please give us a new another address that is not remote.

About Guarantee and Return

1.We also provide 12-month free maintenance. The buyer should return the product in the original conditions to us and should bear the shipping costs for return. If any parts are damaged during the warranty period, we will send the parts for free
2.Before returning the items, please confirm the return address and the logistics method with us. After you give the items to the logistic company, please send us the tracking number. As soon as we receive the items, we will repair or exchange them ASAP
3.If you return the product within 15 days after receiving it for any reason, we will refund your payment. However, the purchaser should ensure that the returned goods are intact. If the item is damaged or lost upon return, the buyer will be liable for such damage or loss, and we will not refund the full amount. The buyer should try to file a claim with the logistics company, and the buyer will be responsible for the shipping cost of the returned item

About Feedback

1. We guarantee that all our items are as described in their descriptions. We strive for 100% customer satisfaction on every sale we complete.
2. Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services.
3. If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer servic